**Information valid as of 10/02/2015-please contact our office for the most updated information**
Q: Where is the office located and what
are your hours?
A: The billing office is located at 16 N. Main St. – on the west side of the downtown square. Our doors are open from 9 a.m. to 5 p.m. – however, we accept phone calls (659-3361) beginning at 8 a.m.
Q: What do I need to acquire service?
A: All customers are required to come into our office and fill out an application for service. Homeowners must provide proof of ownership (a warranty deed will suffice) and a picture ID (preferably a valid driver’s license.) Renters must provide a copy of their rent receipt or lease agreement, a picture ID and a corresponding utility deposit. Deposits vary.
**BUSINESSES MUST FILL OUT OUR APPLICATION FOR SERVICE. DEPOSITS VARY. **
Q: Are there fees to set services?
A:There are no fees to turn on or set electric service for new residents. It is also free at this time – to transfer electric services for existing customers. There are, however, reconnection fees for accounts turned off (disconnected) for nonpayment. Read further down the FAQ’s for electric and water reconnection fees. Any past due or final account balances under a customer’s name must be paid before service at a new place can be set in that customer’s name.
A $5 water turn on fee is required at set – should service be currently off at an existing residence. This applies to new residents – and to existing residents wanting to transfer services. It is a $10 water turn on fee when water has been turned off and going back into that same name.
For new construction residential homes – there is a $600 water tap fee plus a $825 capacity fee for services through 3/4"; and $325 sewage tap fee plus an $1665 capacity fee. The capacity fees for both water and sewer are listed on this website (See the Water section - "Capacity Fees").
Q: How much is the deposit? And what about good credit references?
A: It is possible to avoid paying deposits as a renter. Should a customer be able to provide a good payment history from a previous utility provider – or good payment history from a similar source – we may be able to waive a utility deposit.
The breakdowns are as follows:
Single family homes located within city limits with gas heat: $100.00 electric deposit; $35.00 water and $65 sewage
Single family homes located within city limits with electric heat: $200 electric deposit; $35.00 water and $65 sewage
Single family homes located outside city limits electric heat only: $200.00 deposit.
Single family homes located outside city limits that heat with gas/propane/oil: $100.00 deposit.
Apartments are based on the same formula. Apartments with gas heat require $100.00 electric deposit. An all-electric apartment is $200.00
Q: If I do pay a deposit – can I get it
A: Deposits can be refunded in one of two ways. Customers who remain on our service – and pay their bill on time for 12 consecutive months – will be refunded in full.
Customers who terminate service with us will have their deposit applied to their “final” bill. Any additional monies left over will be mailed to their new mailing address.
Q: What are your methods for accepting payments?
A: We accept cash, check, E-check and payment via credit cards (Visa, MasterCard and Discover- a $3.95 fee per $400 convenience fee applies). We have automatic withdrawal (PAP) from your savings/checking account. We have a drop box located outside our front door – and we also accept payments at our local Marsh Supermarket. Of course, you can still mail payments to either our physical address of 16 N. Main St., or our P.O. Box 578.
Q: Can you explain all the fees on the
A: Sure – though it may be easier to explain in person or over the phone. However – in generic terms – your account will be read at virtually the same time each month – and always retain the same due date. Current bills are due 17 days from the read date – and disconnects are due 15 days from your billing date.
Electric rates are based on a tiered system. Frankfort Municipal Utilities has four different electric rates. They are A-Residential; B-Business; C-Commercial; and PPL (Industrial). As a means to keep this simple – B, C and PPL rates are available upon request. The A-Residential rate is broken down as follows:
Minimum charge - $4.00.
First 500 kwh’s – .058636 cents
Next 1000 kwh’s – .046085 cents
Over 1,500 kwh’s – .037496 cents.
All accounts with consumption are also charged a “tracker” fee. Otherwise known as an energy adjustment charge. As the expense for electric increases – or even decreases – this fee helps balance our rates without causing us to increase or decrease the tiered rate with every billing.
An example of a bill with consumption will be found on this site – to visually assist this explanation.
Should also be noted that outdoor security lights are available as well. There are several varieties of outdoor/security lights available with differing rates. The most common is a 150 Sodium and it costs around $5-$6 a month. You will need to come into our office and sign a contract stating that you will keep it for at least one year.
WATER AND/OR SEWER OUTSIDE CITY LIMITS: Our residential water rates are based on cubic feet. 100 cubic feet is 750 gallons or equal to one unit. The first four units are billed at the water minimum rate of $12.85. Each additional unit is $3.21. There is also a Water Fire Protection Maintenance fee of $5.00.
On your bill – you will find that we use single digits for each 100 cubic feet used. Thus – if you used 500 cubic feet of water – you will find the number “5,” and for “5” units – you would be billed $16.05. State sales tax of 7% is charged on water.
Our residential sewage rates are based on water consumption. There is a $9.85 monthly charge plus usage. For every 100 cubic feet of water used – sewage charges $4.29 per unit. Thus – two units of sewage billed would be $18.43; 3 units would be $22.72 etc.
WATER AND/OR SEWER INSIDE CITY LIMITS: Our residential water rates are based on cubic feet. 100 cubic feet is 750 gallons or equal to one unit. The first four units are billed at the water minimum rate of $10.28. Each additional unit is $2.57. There is also a Water Fire Protection Maintenance fee of $4.00(you will have this fee even if you are not responsible for paying water).
On your bill – you will find that we use single digits for each 100 cubic feet used. Thus – if you used 500 cubic feet of water – you will find the number “5,” and for “5” units – you would be billed $12.85. State sales tax of 7% is charged on water.
Our residential sewage rates are based on water consumption. There is a $7.88 monthly charge plus usage. For every 100 cubic feet of water used – sewage charges $3.43 per unit. Thus – two units of sewage billed would be $14.74; 3 units would be $18.17 etc.
Additional water and sewage charges for business/industrial users are available upon request.
A flat $4.83 monthly storm drain fee is charged to residential customers. For more information, contact our office.
In 2009, the City of Frankfort re-assessed every residential customer $7 trash pickup fee.
Q: What does “Net” and “Gross” mean on
A: The “Net” amount is the portion of the bill owed by the due date. Customers get approximately two weeks to pay this “net” amount before late fees are applied. The “Gross” amount – is the current billing coupled with a late fee. To avoid paying late fees – one must always pay by the “Net” date.
Q: Can the due date be changed?
A: No. FMU bills our customers in routes. Due to software and time restrictions - along with expense issues - we are unable to send our meter readers throughout the city and county on specialty reads. Bulk readings are needed to not only bill timely – but to save money.
Q: What is exactly meant by “disconnect
A: Accounts scheduled for disconnection are mailed a pink disconnect reminder sheet with their regular billing. On this sheet is the disconnection date. The account will be disconnected at the start of regular business (morning) of the listed date – unless the date falls on a weekend or holiday of which we’re closed. Failure to pay this past due bill prior to the work order being generated – will result in not only being disconnected – but also charged a reconnection fee.
Q: What are fees for reconnection?
A: Current charges for electric reconnection are $25 during regular office hours 9 a.m. – 5 p.m.. After hour reconnection fee is $85.00. Billing Office personnel are available after hours from 5 p.m. through 8 p.m. Monday through Friday. Saturday hours are available at the discretion of management. No Sunday hours will be made available.
**WE ACCEPT ONLY CASH OR MONEY ORDERS ON DISCONNECTED ACCOUNTS**
Q: Who do I contact if I want reconnected after 5 p.m.?
A: For electric reconnections please call the Frankfort City Light & Power office at 654-4424. This number will be forwarded to the Central Dispatch – which then contacts the appropriate personnel.
Q: What if I can’t pay my bill before the disconnection date?
A: Always call the office and speak with management as soon as possible. It is possible that a payment schedule/extension can be arranged.
Q: What is your policy with non-sufficient fund (NSF’s) checks?
A: The local banks contact our office and we are required to deposit additional monies to correct that day’s deposit. Because of this – we charge a $27.50 NSF fee. We then mail or drop off a letter to the customer explaining the problem. If the customer doesn’t come in – and take care of the NSF by our required date – we terminate services. At that point – our reconnection policy takes effect as well.
Failure to pick up the bad check will eventually lead us to file a case with the Clinton County Prosecutors Office.
Q: Do you offer budget billing?
A: We do not offer budget billing. We are unable to because we bill for multiple utility services. You can however put yourself on a budget and pay more than what is owed on your account and let that credit roll over into the next billing cycle.
Q: What steps can I take if I think my
consumption is incorrect?
A: Contact our office. We will have the respective utility department test the meter and speak with the tenant/homeowner to determine what may be the cause behind high and low meter readings. Contact our office as soon as possible. The sooner we can investigate the problem – the more likely we are to resolve the issue.
Q: Am I responsible for the water portion of a bill – if I had a leak?
A: Yes. Water that runs through a meter is considered used – and subsequently billed. It is imperative to find the cause immediately to minimize such a loss. However – some sewage adjustments are possible. You may contact our office to see if you quality for a sewer adjustment and to set up payment arrangements. The leak will have to be fixed before any adjustments can be done.
Q: Can sewage be adjusted from my
A: Possibly. Customers must prove the leak did not run down a drain. The most common example of adjustable consumption: Underground leak from the water meter to your home.
**Customers are allowed up to three sewage adjustments per year.**
Q: Does Frankfort Municipal Utilities
offer a summer sewage rate?
A: Yes. Homeowners who sign up for utility service are automatically entered. The Billing Office breaks down the city into two quadrants. Accounts beginning with 15 through 29 receive the sewage break from June through September. Accounts beginning with 1 through 14 receive the break July through October. If you aren’t sure where your adjustments fall – or know your account number - contact our office. During this time period – residents are billed the equivalent of sewage used during the winter months December, January and February. If you’re not sure you’re signed up – please contact our office at your convenience.
**Businesses, apartment complexes, apartment units and industries are not eligible. Only homeowners and single family rental homes are eligible. If you have any questions about eligibility please call our office.**
Q: What about pool fills?
A: Pool fills are considered sewage adjustable. You must contact our office to inform us that you are filling the pool. Please remember, however, that each city resident is allowed only three non-summer sewage adjustments per year. Each pool filling counts against your allowable amount.